What is an integration?
 In order to make Whichit’s ICC as useful as possible, we’ve opened ourselves up to a wide array of integrations. Whichit’s ICC has been bridged with many powerful applications to ease customer experiences and enhance functionalities. Using Slack, Mailchimp, Trello and other web services, we’ve made a lead generation and capture powerful and manageable.

 

How does it work?
 ICC integrations are built to bridge Whichit’s ICC with popular applications and pass lead information to applications of your choice.

 

Information sent to your system via integrations

  • Email Addresses
  • User preferences captured by ICC units
  • Additional fields if they exist on for the lead, e.g. phone number, name, address etc.

 

Integrations we support

 

Adding an integration

  1. Easy, navigate to your ACCOUNT by clicking on your profile picture on the top right bar.
  2. Select INTEGRATIONS section on the left-hand side. Or navigate from this link [https://pro.getwhichit.com/account/integrations]
  3. Click ADD NEW INTEGRATION to reveal all available integrations

For more details on each system integration, please review by integration name in the Support Center.

 

Integration page screenshot


Manage integrations

Integrations can be edited after creation.

  • If you wish to pause an integration – just find the integration from the list and toggle ACTIVE to OFF, we won’t send messages to this integration until activated again.
  • To change details like name, email address or any details entered on adding integration just click the pencil icon on the relevant integration. Click the V button to apply changes.
  • For Slack integrations, only the name can be edited.
  • Updating email addresses will deactivate integration and require additional verification if there is an active campaign it is preferred to add new integration and delete old integration to prevent missing subscribers until verifying email addresses.

 

Disconnecting an integration from ICC Studio

  • Go to account settings
  • Get to your integration list
  • Find the integration you wish to disconnect
  • Click the trash icon


Can’t find an integration to your system?

See article: I would like to integrate ICC Studio to my system